1. Cancellation Policy

1.1 Cancellation by Customer

Customers have the right to cancel their software product order under the following conditions:

Digital Products: Cancellations can be made within a week days of purchase, provided the customer has not downloaded or accessed the software. If the software has been downloaded or accessed, the order cannot be cancelled.

Physical Products (if applicable): Cancellations can be made within a week days of purchase, provided the product has not been shipped. If the product has been shipped, the cancellation request may be subject to our Return Policy (refer to our Shipping and Delivery Policy).

1.2 Cancellation Procedure

To cancel your order, please contact our customer support team at [Insert Contact Information]. Be sure to provide your order number and the reason for cancellation. We will guide you through the cancellation process.

2. Refund Policy

2.1 Eligibility for Refund

Customers may be eligible for a refund under the following circumstances:

Software Issues: If the software product is defective or does not perform as described, customers may be eligible for a full refund within a week days of purchase, subject to our verification.

Cancellation (as per Section 1): If the customer cancels the order within the specified time frame and meets the cancellation criteria, they may be eligible for a refund.

2.2 Refund Process

To request a refund, please follow these steps:

Contact our customer support team at exitodataworkers@gmail.com and provide your order number, a description of the issue, and any supporting evidence (e.g., screenshots).

Our support team will review your request and, if eligible, initiate the refund process.

3. Non-Refundable Items

Please note that the following items are non-refundable:

Downloaded Software: Once the software product has been downloaded or accessed, it is no longer eligible for a refund unless there are specific software issues as mentioned in Section 2.1.

Services: Any services associated with the software product, such as installation or customisation services, are non-refundable once the service has been performed.

4. Contact Information

If you have any questions or concerns regarding our Cancellation and Refund Policy, please contact us at exitodataworkers@gmail.com